Effective Date : 04/10/2025
Company Name : TurfLk Sports
Website : turf.lk
At TurfLk Sports, we want you to be completely satisfied with your purchase. This Return Policy outlines the process for returning or exchanging products purchased from our website.
1. Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- Items must be in their original condition, unused, unwashed, with all tags and packaging intact.
- Certain items are non-returnable, including:
- Clearance or discounted products (if specified)
- Customized or personalized items
- Items damaged due to misuse
2. How to Initiate a Return
- Contact our customer support team at 0701094531 within the return period.
- Provide your order number and reason for the return.
- Our team will provide instructions for returning the product.
3. Return Shipping
- Customers are responsible for return shipping costs, unless the product was defective or we shipped the wrong item.
- Products must be securely packaged to prevent damage during transit.
- We recommend using a trackable shipping service; TurfLk Sports is not responsible for items lost in transit.
4. Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges (if any) are non-refundable, except for incorrect or defective items.
5. Exchanges
- If you wish to exchange an item for a different size, color, or product, contact our support team.
- Exchanges are subject to product availability.
- Additional charges may apply if the replacement product has a different price.
6. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately at 0701094531
- Provide photos of the damage or defect.
- We will offer a replacement or full refund at no additional cost.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at:
TurfLk Sports
Email: info@turf.lk
Phone: 0701094531